Legal
Refund Policy
Last updated: August 2025
1. Refund Eligibility
You may be eligible for a refund if: the product is faulty or damaged upon arrival; you received the wrong product; or you cancelled your order before it was dispatched.
2. Timeframe
Refund requests must be submitted within 7 days of receiving your order. Requests submitted after this period will not be accepted unless a warranty claim is applicable.
3. Non-Refundable Items
We cannot refund products that have been opened (unless faulty), used, damaged by the customer, or missing original packaging and accessories.
4. How to Request a Refund
Contact us via WhatsApp (+27 84 896 1782) or email (daisygadgetsco@gmail.com) with your order reference, reason for the refund, and photos if the product is damaged.
5. Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3–5 business days via EFT to your bank account.
6. Cancelled Orders
Orders cancelled before dispatch will receive a full refund within 1–2 business days. Orders cancelled after dispatch are subject to the returns process.
7. Contact Us
For refund enquiries: daisygadgetsco@gmail.com | WhatsApp: +27 84 896 1782