Legal
Warranty Policy
Last updated: August 2025
1. Warranty Coverage
All products sold by Daisy Gadgets Co. come with the standard manufacturer warranty. Most products carry a 12–24 month warranty. Specific warranty periods are listed on each product page.
2. What Is Covered
Warranty covers manufacturing defects, component failures under normal use, and factory faults. We sell 100% authentic products from authorised suppliers, ensuring valid manufacturer warranties.
3. What Is Not Covered
Warranty does not cover: physical damage caused by the customer; water or liquid damage; damage from misuse, accidents, or unauthorised repairs; cosmetic damage (scratches, dents); and normal wear and tear.
4. How to Claim Warranty
Step 1: Contact us via WhatsApp (+27 84 896 1782) or email with your order reference and a description of the issue. Step 2: Provide photos or a video demonstrating the fault. Step 3: We will assess the claim and advise on the next steps — this may include repair, replacement, or refund depending on the situation.
5. Warranty Processing Time
Warranty assessments typically take 3–7 business days. Repairs or replacements may take additional time depending on the manufacturer and product availability.
6. Replacement vs Repair
Where possible, we offer a direct replacement for faulty items. If a replacement is not available, we will arrange a repair or issue a store credit or refund.
7. International Warranty
For customers outside South Africa, warranty is handled through us directly. You do not need to send items back to the manufacturer. Contact us and we will guide the process.
8. Contact
Warranty claims: daisygadgetsco@gmail.com | WhatsApp: +27 84 896 1782