Legal
Returns Policy
Last updated: August 2025
1. Return Window
You have 7 days from the date of delivery to initiate a return. After 7 days, returns will only be accepted for warranty-related defects.
2. Conditions for Return
Items must be: in their original, unused condition; in original packaging with all accessories, manuals, and documentation; accompanied by your order reference number.
3. Non-Returnable Items
The following cannot be returned unless faulty: opened software or digital goods; items that have been used, damaged, or modified by the customer; items missing original packaging.
4. How to Return
Step 1: Contact us via WhatsApp (+27 84 896 1782) or email with your order reference and reason for return. Step 2: We will provide return shipping instructions. Step 3: Package the item securely and ship it to us. Step 4: Once received and inspected, we process your refund or exchange.
5. Return Shipping
If the product is faulty or incorrectly sent, we will cover return shipping costs. For change-of-mind returns, the customer is responsible for return shipping.
6. Exchanges
We offer exchanges for faulty products or where the wrong item was sent. Contact us on WhatsApp to arrange an exchange.
7. Damaged on Arrival
If your product arrives damaged, contact us immediately via WhatsApp with photos of the damage and packaging. We will arrange a replacement or full refund.
8. Contact
Returns enquiries: daisygadgetsco@gmail.com | WhatsApp: +27 84 896 1782